:root {
  --bg: #f5f5f5;
  --card: #ffffff;
  --text: #242424;
  --subtle: #616161;
  --accent: #5b5fc7;
  --accent-hover: #4b4fb8;
  --border: #e0e0e0;
  --ok-bg: #e7f4e4; --ok-fg: #0e700e;
  --warn-bg: #fdf3d8; --warn-fg: #8a6d00;
  --err-bg: #fde7e9; --err-fg: #b10e1c;
}
@media (prefers-color-scheme: dark) {
  :root {
    --bg: #1f1f1f; --card: #2b2b2b; --text: #f5f5f5; --subtle: #b0b0b0;
    --accent: #7f85f5; --accent-hover: #9aa0ff; --border: #3d3d3d;
    --ok-bg: #103a10; --ok-fg: #92e892; --warn-bg: #3a3110; --warn-fg: #f0d589;
    --err-bg: #3a1015; --err-fg: #f5a3ab;
  }
}
* { box-sizing: border-box; }
body {
  font-family: "Segoe UI", system-ui, -apple-system, sans-serif;
  margin: 0; background: var(--bg); color: var(--text);
}
.wrap { max-width: 820px; margin: 0 auto; padding: 20px 16px 48px; }
h1 { font-size: 20px; margin: 0 0 4px; }
.sub { color: var(--subtle); margin: 0 0 16px; font-size: 13px; }

.identity {
  display: flex; flex-wrap: wrap; gap: 8px 14px; align-items: center;
  background: var(--card); border: 1px solid var(--border); border-radius: 8px;
  padding: 10px 14px; margin-bottom: 16px; font-size: 13px;
}
.identity .who { font-weight: 600; }
.identity .login { color: var(--subtle); }
.badge { padding: 2px 8px; border-radius: 12px; font-size: 12px; font-weight: 600; }
.badge.ok { background: var(--ok-bg); color: var(--ok-fg); }
.badge.warn { background: var(--warn-bg); color: var(--warn-fg); }

.card { background: var(--card); border: 1px solid var(--border); border-radius: 10px; padding: 16px; margin-bottom: 14px; }

label { display: block; font-size: 13px; font-weight: 600; margin: 12px 0 4px; }
input[type=text], textarea, select {
  width: 100%; padding: 9px 10px; border: 1px solid var(--border); border-radius: 6px;
  background: var(--bg); color: var(--text); font-size: 14px; font-family: inherit;
}
textarea { min-height: 90px; resize: vertical; }

.row { display: flex; gap: 12px; flex-wrap: wrap; }
.row > * { flex: 1; min-width: 150px; }

button {
  background: var(--accent); color: #fff; border: 0; border-radius: 6px;
  padding: 10px 18px; font-size: 14px; font-weight: 600; cursor: pointer; margin-top: 14px;
}
button:hover { background: var(--accent-hover); }
button:disabled { opacity: .6; cursor: default; }
.btn-secondary { background: transparent; color: var(--accent); border: 1px solid var(--accent); margin-top: 0; }

.toolbar { display: flex; gap: 8px; align-items: flex-end; margin-bottom: 12px; }
.toolbar input { margin: 0; }
.toolbar button { margin: 0; }

.status { display: none; padding: 10px 12px; border-radius: 6px; margin: 12px 0; font-size: 14px; }
.status.ok { background: var(--ok-bg); color: var(--ok-fg); }
.status.warn { background: var(--warn-bg); color: var(--warn-fg); }
.status.err { background: var(--err-bg); color: var(--err-fg); }

.list { list-style: none; padding: 0; margin: 0; }
.item {
  display: flex; justify-content: space-between; align-items: center; gap: 12px;
  padding: 11px 12px; border: 1px solid var(--border); border-radius: 8px; margin-bottom: 8px; background: var(--card);
}
.item .meta { font-size: 12px; color: var(--subtle); }
.item .name { font-weight: 600; }
.item button { margin: 0; padding: 7px 12px; font-size: 13px; }

.debugbox {
  display: flex; gap: 8px; align-items: flex-end; background: var(--warn-bg); color: var(--warn-fg);
  border-radius: 8px; padding: 8px 12px; margin-bottom: 14px; font-size: 13px;
}
.debugbox label { margin: 0; color: inherit; font-weight: 600; }
.debugbox input { margin-top: 4px; }
.muted { color: var(--subtle); font-size: 12px; }
.spinner { color: var(--subtle); font-size: 14px; padding: 10px 0; }
nav.tabs { display: flex; gap: 10px; margin-bottom: 16px; flex-wrap: wrap; }
nav.tabs a { text-decoration: none; color: var(--accent); font-weight: 600; font-size: 14px; padding: 6px 10px; border-radius: 6px; }
nav.tabs a.active { background: var(--accent); color: #fff; }

/* ---- Meus Chamados — Acordeão ---- */
.chamado-item {
  flex-direction: column; align-items: stretch; gap: 0; cursor: default; padding: 0;
}
.chamado-header {
  display: flex; justify-content: space-between; align-items: center; gap: 12px;
  padding: 11px 12px; cursor: pointer; border-radius: 8px; transition: background 0.12s;
}
.chamado-header:hover { background: var(--bg); }
.chamado-item.expandido > .chamado-header { border-radius: 8px 8px 0 0; background: var(--bg); }
.toggle-icon { font-size: 11px; color: var(--subtle); flex-shrink: 0; transition: transform 0.15s; }

/* Painel expansível */
.chamado-painel {
  border-top: 1px solid var(--border);
  padding: 14px 12px 12px;
  animation: slideDown 0.15s ease;
}
@keyframes slideDown { from { opacity: 0; transform: translateY(-6px); } to { opacity: 1; transform: translateY(0); } }

/* Barra de ações */
.acoes-bar {
  margin-top: 14px; padding-top: 12px; border-top: 1px solid var(--border);
}
.acoes-titulo {
  font-size: 12px; font-weight: 700; text-transform: uppercase; letter-spacing: .05em;
  color: var(--subtle); margin-bottom: 0;
}
.acoes-botoes {
  display: flex; flex-wrap: wrap; gap: 8px; align-items: center; margin-top: 10px;
}
.acoes-botoes button { margin: 0; padding: 8px 14px; font-size: 13px; }
.acoes-botoes select {
  height: 38px; padding: 0 10px; font-size: 13px; border-radius: 6px;
  border: 1px solid var(--border); background: var(--bg); color: var(--text);
  font-family: inherit; cursor: pointer; flex: 1; min-width: 160px; max-width: 220px;
  margin: 0;
}
.btn-resolver { background: var(--ok-fg) !important; }
.btn-resolver:hover { filter: brightness(0.9); }
.btn-aprovar  { background: #1565c0 !important; }
.btn-aprovar:hover  { filter: brightness(0.9); }
.btn-salvar   { background: var(--accent); }
.acoes-nota   { margin: 0; }
.acoes-feedback { margin-top: 8px; }

/* Badge de status colorido por semântica */
.status-badge {
  display: inline-block; padding: 2px 9px; border-radius: 12px;
  font-size: 11px; font-weight: 600; white-space: nowrap; flex-shrink: 0;
  background: var(--warn-bg); color: var(--warn-fg);
}
.status-badge.aberto    { background: #e3f2fd; color: #1565c0; }
.status-badge.andamento { background: #e8f5e9; color: #2e7d32; }
.status-badge.resolvido, .status-badge.fechado { background: var(--ok-bg); color: var(--ok-fg); }
.status-badge.cancelado { background: var(--err-bg); color: var(--err-fg); }
@media (prefers-color-scheme: dark) {
  .status-badge.aberto    { background: #0d2b4e; color: #90caf9; }
  .status-badge.andamento { background: #0d3318; color: #80c883; }
}

/* Painel de detalhes — grade chave/valor */
.kv-grid { display: grid; gap: 0; }
.kv-row {
  display: grid; grid-template-columns: 200px 1fr; gap: 8px;
  padding: 8px 0; border-bottom: 1px solid var(--border);
}
.kv-row:last-child { border-bottom: none; }
.kv-key { font-size: 12px; color: var(--subtle); font-weight: 600; align-self: start; padding-top: 1px; }
.kv-val { font-size: 13px; word-break: break-word; }
@media (max-width: 520px) {
  .kv-row { grid-template-columns: 1fr; gap: 2px; }
  .kv-key { padding-top: 0; }
}

.grid3 { display: grid; grid-template-columns: repeat(3, 1fr); gap: 12px; }
@media (max-width: 520px) { .grid3 { grid-template-columns: 1fr; } }
.req { color: var(--err-fg); }
details.extra { margin-top: 12px; border: 1px solid var(--border); border-radius: 8px; padding: 8px 12px; }
details.extra summary { cursor: pointer; font-weight: 600; font-size: 13px; color: var(--accent); }
details.extra[open] summary { margin-bottom: 8px; }

/* =========================================================================
   Detalhe do chamado — design "Fluent ITSM" (mesmo sistema visual do card
   enviado pelo bot: Teams Blurple como cor primária, pills de status
   semânticas, cartões com borda sutil e cantos suaves). Escopado em
   .ticket-detail para não afetar o resto da aba.
   ========================================================================= */
:root {
  --td-status-open: #0078D4;
  --td-status-pending: #FFB900;
  --td-status-resolved: #107C10;
  --td-status-closed: #A19F9D;
  --td-status-critical: #C4314B;
  --td-border: #EDEBE9;
  --td-surface: #ffffff;
  --td-surface-low: #f5f3f3;
  --td-surface-gray: #F5F5F5;
  --td-on-variant: #464652;
  --td-outline: #777684;
}
@media (prefers-color-scheme: dark) {
  :root {
    --td-border: #3d3d3d;
    --td-surface: #2b2b2b;
    --td-surface-low: #242424;
    --td-surface-gray: #262626;
    --td-on-variant: #b0b0b0;
    --td-outline: #9a9a9a;
  }
}

.ticket-detail { font-family: 'Inter', 'Segoe UI', system-ui, sans-serif; padding-top: 2px; }

.td-header { display: flex; align-items: center; gap: 10px; margin-bottom: 14px; flex-wrap: wrap; }
.td-id { font-size: 19px; font-weight: 700; margin: 0; color: var(--text); }
.td-pill {
  padding: 3px 11px; border-radius: 999px; font-size: 11px; font-weight: 700;
  letter-spacing: .04em; text-transform: uppercase;
}
.td-pill-open     { background: #E1F5FE; color: var(--td-status-open); }
.td-pill-pending  { background: #FFF6DE; color: #8a6d00; }
.td-pill-resolved { background: #E1F5E1; color: var(--td-status-resolved); }
.td-pill-closed   { background: #EFEDED; color: var(--td-status-closed); }
.td-pill-critical { background: #FBE2E6; color: var(--td-status-critical); }
@media (prefers-color-scheme: dark) {
  .td-pill-open     { background: #0d2b4e; color: #7fc4f5; }
  .td-pill-pending  { background: #3a3110; color: #f0d589; }
  .td-pill-resolved { background: #103a10; color: #92e892; }
  .td-pill-closed   { background: #3a3a3a; color: #c9c9c9; }
  .td-pill-critical { background: #3a1015; color: #f5a3ab; }
}

.td-grid { display: grid; grid-template-columns: 1fr; gap: 14px; }
@media (min-width: 680px) {
  .td-grid { grid-template-columns: 2fr 1fr; align-items: start; }
  .td-full { grid-column: 1 / -1; }
}

.td-card {
  background: var(--td-surface); border: 1px solid var(--td-border); border-radius: 10px;
  padding: 14px 16px; box-shadow: 0 1px 3px rgba(0,0,0,.03);
}
.td-card-title {
  display: flex; align-items: center; gap: 6px; margin: 0 0 12px; padding-bottom: 9px;
  border-bottom: 1px solid var(--td-border); font-size: 12px; font-weight: 700; letter-spacing: .04em;
  text-transform: uppercase; color: var(--td-outline);
}

.td-fields { display: grid; grid-template-columns: 1fr 1fr; gap: 16px 20px; }
@media (max-width: 420px) { .td-fields { grid-template-columns: 1fr; } }
.td-field label { display: block; font-size: 11px; font-weight: 600; color: var(--td-on-variant); margin: 0 0 4px; }
.td-field p { margin: 0; font-size: 14px; }
.td-solicitante { display: flex; align-items: center; gap: 8px; }
.td-avatar {
  width: 24px; height: 24px; border-radius: 50%; background: var(--accent); color: #fff;
  display: flex; align-items: center; justify-content: center; font-size: 10px; font-weight: 700; flex-shrink: 0;
}
.td-link { color: var(--accent); word-break: break-word; }
.td-code { font-family: 'JetBrains Mono', ui-monospace, monospace; }
.td-dotvalue { display: flex; align-items: center; gap: 8px; }
.td-dot { width: 10px; height: 10px; border-radius: 50%; flex-shrink: 0; }
.td-dot-alta  { background: var(--td-status-critical); }
.td-dot-media { background: var(--td-status-pending); }
.td-dot-baixa { background: var(--td-status-resolved); }

.td-side { display: flex; flex-direction: column; gap: 14px; }
.td-sla {
  background: linear-gradient(135deg, var(--accent), var(--accent-hover)); color: #fff;
  border-radius: 10px; padding: 14px 16px;
}
.td-sla-label { font-size: 11px; font-weight: 700; letter-spacing: .04em; text-transform: uppercase; opacity: .9; margin: 0 0 4px; }
.td-sla-value { font-size: 20px; font-weight: 700; margin: 0 0 8px; }
.td-sla-bar { background: rgba(255,255,255,.25); height: 6px; border-radius: 99px; overflow: hidden; }
.td-sla-bar > div { background: #fff; height: 100%; width: 65%; }
.td-sla-note { font-size: 11px; opacity: .85; margin: 8px 0 0; }

.td-anexos-list { display: flex; flex-direction: column; gap: 2px; }
.td-anexo {
  display: flex; align-items: center; gap: 10px; padding: 8px; border-radius: 8px;
  text-decoration: none; color: inherit; border: 1px solid transparent; transition: .12s;
}
.td-anexo:hover { background: var(--td-surface-gray); border-color: var(--td-border); }
.td-anexo .emoji { font-size: 16px; }
.td-anexo .nome { font-size: 13px; flex: 1; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.td-anexo .tam { font-size: 11px; color: var(--td-on-variant); flex-shrink: 0; }

.td-desc-box { background: var(--td-surface-low); border: 1px solid var(--td-border); border-radius: 8px; padding: 12px 14px; }
.td-desc-box p { margin: 0; font-size: 14px; line-height: 1.5; white-space: pre-line; }

.td-timeline { position: relative; }
.td-timeline::before {
  content: ''; position: absolute; left: 11px; top: 6px; bottom: 6px; width: 2px; background: var(--td-border);
}
.td-timeline-item { position: relative; padding-left: 34px; margin-bottom: 18px; }
.td-timeline-item:last-child { margin-bottom: 0; }
.td-timeline-dot {
  position: absolute; left: 0; top: 0; width: 24px; height: 24px; border-radius: 50%;
  display: flex; align-items: center; justify-content: center; font-size: 12px; z-index: 1;
  background: var(--td-status-open); color: #fff;
}
.td-timeline-head { display: flex; align-items: baseline; gap: 6px; flex-wrap: wrap; font-size: 13px; font-weight: 700; }
.td-timeline-head .sep { color: var(--td-on-variant); font-weight: 400; }
.td-timeline-text { font-size: 13px; color: var(--td-on-variant); margin: 2px 0 0; }
.td-timeline-caption { font-size: 12px; color: var(--td-on-variant); margin: 4px 0 0; }
.td-empty { color: var(--subtle); font-size: 13px; margin: 0; }